IT Support Engineer

De functie

• As responsible for first and second line helpdesk, you offer support for incidents reported by end-users with avoiding down time for systems and interruptions for end-users.
• Service Desk and ticket management: finding the root cause of issues and solve problems.
• Provide technical support to the organization’s internal users: hardware (desktops, laptops, IP connectivity, internal telephony system) and applications.
• Ensure first line support outside business hours (24/24 and 7/7 during 1 week in 6 weeks).

Het Profiel

• By preference you have a Bachelor degree in Informatichs or a related degree.
• You are fluent in Dutch and English and have a good working knowledge of French.
• You have a problem-solving mindset and act in a customer friendly way.
• You are stress-resistant and always remain customer-focused and friendly.
• Good analytical skills with attention for details.
• You are a fast learner and able to adopt new software easily.

Aanbod

• A challenging position at the headquarters of the Group. You will be empowered to deliver quick and tangible results.
• A dynamic function with ample space for autonomy and personal development
• We offer an attractive salary package plus fringe benefits.